DELIVERY

FERMETURE DE TOUS LES SERVICES

Exceptionnellement, tous nos services seront fermés pendant les prochains jours. C’est avec un grand plaisir que nous vous retrouverons à compter du 1er Octobre 2021 !

Cela veut dire :

Dernières expéditions avant fermeture : mercredi 15 septembre fin de matinée

Reprise de toutes les activités après fermeture : vendredi 1er octobre 

COVID-19 :

en raison de la situation sanitaire actuelle, nous vous informons que ces informations peuvent être amenées à changer rapidement. 

Le traitement des commandes est assuré dans le respect des règles de précaution.

Les expéditions peuvent être perturbées en fonction des décisions prises par les transporteurs. A l'heure actuelle, GLS et Colissimo assurent les enlèvements et la prise en charge des expéditions mais la situation peut être amenée à changer rapidement.

Pour toute question, n'hésitez pas à nous contacter par email au : service-client@linglingsling.com

Our logistics department is open Monday to Friday morning (except holidays). It is responsible to prepare and ship your order according to the date and time of receipt of your payment.

Your order is usually shipped within 48 hours after receipt of your payment.
Shipping fees are fixed and depend on the geographic area of ​​the delivery address. They include a contribution to costs of preparation, packing and postage costs.

Once the package is delivered to the carrier, we are not responsible for its delivery. Therefore in case of problems, it will contact the carrier. Then, if necessary you can also contact our customer service by email (service-client@linglingsling.com) indicating your order number.
You are informed of the departure of your order by e-mail which contains the tracking number of the package and the carrier's IP address to monitor shipping. This information is also available on your account.

DELIVERY IN METROPOLITAN FRANCE AND IN CORSICA

For Corsica, you must select Colissimo with signature or Colissimo without signature. Any order to Corsica with the carrier GLS will be canceled.
In metropolitan France excluding Corsica, different shipping methods are proposed : GLS, Colissimo with signature and Colissimo without signature.

SHIPPING ABROAD

According to the different geographical areas, one or more modes of delivery are available.
For orders delivered outside metropolitan France, it will be subject to any local taxes, duties, dock dues and customs fees upon delivery. Their acquittal is your responsibility and your responsibility. You will need to check with the relevant authorities of the country of delivery.

OUTRE-MER

EUROPE

EUROPE AND WORLD

GLS :

GLS delivers parcels on business days, ie Monday to Friday. Parcel delivery occurs in less than 24 hours to most French regions. This regular delivery time however is not insured or guaranteed.

Usually a parcel is delivered to you personally. You will confirm its good reception by signing on the delivery of the delivery driver GLS. Another member of your family may also receive the parcel for you.

In case of absence:

GLS ask a neighbor if he can support your package. If no neighbor is able to receive the GLS can deposit at the World Relais® Point Relay nearest GLS Mondial Relay and being partners. The parcel will be removed within 7 days.

If delivery of the package turns out to be impossible, not even a neighbor or close Relais® Point, GLS return the package to the agency (distribution center).

If the package can not be delivered to the address indicated, the GLS delivery driver leaves a notice containing essential information such as the name of the neighbor to which the package was delivered, redelivery options or information on the Point Relais®.

The calling card has a number, the "Track ID". You can use this number or the parcel number to track your package online, from your smartphone or SMS.

The Track ID is especially important if your package GLS brought to the agency. You can use this number to request online delivery discount. This means that you can determine for yourself what should happen to your package.

COLISSIMO with french postal service :

For France and for Corsica, delivery by Colissimo 2 working days.

For Overseas Zone 1 and Zone 2 delivery by Colissimo are 5 to 7 working days.

For the International Zone A delivery by Colissimo are 4 to 8 working days.

For the International Zone B delivery by Colissimo are 6 to 10 business days.

For International Area C, delivery by Colissimo are 5 to 10 business days.